ring doorbell live view not loading

Mine goes back today because of this. Scroll to the Device Health section.

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We always value our neighbors feedback and will definitely be sharing these details with our team for further investigation.

. This thread is archived. Tap on the horizontal lines in the left corner. Move your router from behind furniture or out of a cupboard.

Move router from behind sofa. In case of poor internet speed consider resetting your router. On the black live screen I have the red phone and the green phone icons.

New comments cannot be posted and votes cannot be cast. Tried everything under the sun including rebooting the house s. Just press and hold the reset button on the Wi-Fi router for about 10 seconds.

The inability to use the live view feature. The unit is simply not connected to the internet. It may take about 5 minutes.

This could fix a variety of additional difficulties with the ring doorbell including. It can cause issues like live view not working. Choose Devices Select the Ring doorbell.

If your Ring Video Doorbell refuses to connect to Wi-Fi or you are not receiving notifications there could be a problem with your Wi-Fi router channel or the router placement. If your Ring doorbell isnt displaying the live view there is a good chance that its not connected to the internet. Ring2 Live View not loading.

When I touch the green phone the live view turns on. You will not be able to see your security camera or doorbell Live View without wifi. Completely reset the device by pressing and holding the setup button for 30 seconds Removing the device after saving any recordings you may need and then re-setting the device up Testing Live View with device next to the router Ensuring device is fully charged Looking at Device Health and confirming RSSI is in acceptable range.

If Rings live view is not working one of the reasons may be voltage fluctuation. Slow or unreliable internet connection. If you are able to receive motion events as intended but live view will not trigger from within the app please check that your mobile device is up to date as well as the Ring app.

I then set the channel back to auto and performed a hard reset on the router. See this Ring Video Doorbell Has Poor or No Wi-Fi Signal problem page. You can choose to move to a backup battery instead of an external power supply for uninterrupted power.

Everything seems to be working fine except live view rarely loads. Wifi Offline Ensure internet is working by checking your router to make sure it has not gone offline. It should be at least 2mbs for both uploads and downloads.

If you can try to wire it up to your existing doorbell wiring to get this feature. Simple fix for issues with live view not working on the ring door bell with mesh networks. Ring Pro motion and doorbell alerts stuck on Loading Live View Tips n Tricks So I spent a few hours with multiple support agents that were disconnected today regarding not being able to load live view from motion and bell ring notifications.

Open the Ring application. From our experience this is the most common reason that makes the Rings live view not load up. As a result if the updated firmware is available you should download and install it.

Whats the point of having cameras if you cant watch them. If the camera and Live View works fine there as mine does youll know its not a hardware or connection issue Uninstall the Ring app from your phone and downloadinstall an older functional version. Once it completed everything was working again.

This caused both cameras to disconnect. Move router out of cupboard. Examine the Wi-Fi signal.

Both cameras work fine now. Example given is btwholehub but could work with any mesh router. I did bandwidthpower tests and both were good.

Improper wiring issues may also result in problems related to charging. Ring2 Live View not loading. Follow the steps to reselect network.

If you navigate to Ring App devices select door bell Device health change WIFI Network. In this case you may need to check the internet connection and ensure that it works. As a result your Ring app is unable to show you a Live View or display a video recording from your Ring Video Doorbell or Security Camera.

Let the firmware update complete. I manually set the router channel. It would seen that I can receive commands and information from the device but cant send them back.

You might see a message that says Activating Device but the camera eventually times out. Dont touch the device until its completed. If you have your Ring unit wired up to your existing doorbells wiring you can access live view by opening up the Ring app on your phone tapping on your Ring Doorbell unit in the top-left corner and then tapping on the Live View box on the next screen.

Version 3351 worked for me and others. It switched to live view fine. In such cases rely on the backup internal battery of the Ring doorbell.

To verify that your Ring device has a signal. You will need to reset it by pushing the orange button in. Also check with your internet service provider that there are no local internet connection outages that could be making your internet unreliable or slow.

Posted by 4 years ago.

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